Tags: faq · Clear
Yes.
FAQ items can be organised into categories, making large collections of questions considerably easier to navigate.
For example, a site could have:
- General Questions
- Products
- Ordering
- Delivery
- Technical Support
- Frequently Asked Questions About Frequently Asked Questions
The last one may not be necessary.
Yes. An answer can contain normal formatted content, rather than being restricted to a single paragraph.
That means you can include things such as:
- Lists
- Headings
- Links
- Images
- Tables
- Emphasis and other formatting
- Longer explanations
Basically, if the CMS can handle it as content, the FAQ answer probably can too.
There are probably people who have written books about this.
For most websites, though, the basic rule is simple: ask the question people actually want answered, then answer it clearly.
There is little point having an FAQ question like:
"What are the key considerations relating to our service provision?"
when the person actually wants to know:
"How much does it cost?"
Because you have to demonstrate an FAQ module somehow.
And once you start asking questions about questions, things can get surprisingly philosophical.
Q: Is a question still a question if nobody asks it?
A: That's probably a question for another FAQ.