Category: this-website · Tags: cms · Clear
Yes.
FAQ items can be organised into categories, making large collections of questions considerably easier to navigate.
For example, a site could have:
- General Questions
- Products
- Ordering
- Delivery
- Technical Support
- Frequently Asked Questions About Frequently Asked Questions
The last one may not be necessary.
Yes. An answer can contain normal formatted content, rather than being restricted to a single paragraph.
That means you can include things such as:
- Lists
- Headings
- Links
- Images
- Tables
- Emphasis and other formatting
- Longer explanations
Basically, if the CMS can handle it as content, the FAQ answer probably can too.
Within reason, yes.
The whole idea of using a CMS is that you shouldn't need to rebuild a page every time somebody thinks of another question.
If you have 500 genuinely useful questions, however, perhaps consider whether you actually need an FAQ or whether you have accidentally written a book.